Mobile SFA Application

Velocity: eService - Transform Store Service into Product Sales

You’ve got service reps in retail stores everywhere--checking inventory levels, verifying program execution, merchandising products, placing orders and, if they have any time left over, doing a little selling.

What you don’t have is a cost effective way to streamline store visits; a way to give virtual directions, get instant feedback, measure service rep effectiveness and direct customer service activities based on sales objectives.

Fortunately, we do.

At last, you can do something to track and improve your store service efforts. The tools to streamline and enhance store visits--and the power to increase sales--are now within your grasp.

We’ve combined hand-held computers, internet communications, electronic service forms and the best of vendor-managed work practices to speed the flow of information between you and your reps so that you can take advantage of every sales opportunity.

With Velocity: eService, you have a vital, two-way link between service reps and sales management that’s so fast, it’s practically real-time.

With Velocity: eService, you have the capabilities you need to implement the best of vendor-managed work practices-- so you can transform store service into measurable product sales.

• Distribute new program information
• Send last-minute store-visit instructions
• Request physical product counts
• Automatically capture the date and time of each visit
• Collect and record the results of each store visit
• Save planned actions for each rep
• Access store-visit information at any time
• Generate reports on sales rep effectiveness.
• Identify store-specific opportunities
• Provide reps with current information for review with store managers
• With Velocity: Sales, measure actual results of store visits with sales and inventory performance

How It Works

Step 1: Instead of mailing or faxing paper service forms and reports, electronic forms are transmitted to each rep’s hand-held unit. Store-specific instructions or inquiries are also transmitted electronically.

Step 2: With this information in-hand, the rep visits the store and completes the store-specific e-form, answering your questions, completing any requested actions, scanning product for accurate counts, taking pictures or noting any exception information.

Step 3: At the completion of the visit, the rep uploads the visit report to you; at the same time, any new information and requests from you are downloaded to the rep.’s hand-held.

Step 4: Within moments of its receipt, visit data is automatically processed and integrated into your service database. An audit trail of visit results and a record of planned versus completed service activities are available at any time.

To receive more information or schedule a guided web demo, please contact us today.

eService Technical Highlights